Returns & refunds

Version 5. Effective 2026-10-06

Cuttings are sold as described and as is. Superficial marks, healed scars, minor spine damage, natural color differences and normal variation from representative photos are not reasons for a return. We do not accept change-of-mind returns.

If your cutting arrives with non-superficial damage, contact us with your order number and photos of the cutting and packaging. Examples include substantial breakage or rot beyond the condition disclosed in the listing. Please keep the cutting and packaging while we arrange the return. Do not return a plant without instructions.

For qualifying damage, we arrange the return at our expense and refund the affected item price and applicable tax after it is returned. We may agree to a refund without a return when sending it back is impractical. Contact us promptly after delivery; this policy does not remove rights provided by applicable law or the payment provider. Wrong, missing or materially misdescribed items will also be resolved.

If we cannot ship within the promised time, you can agree to a revised date or cancel for a full refund of the unshipped items. Refunds are sent through the original payment provider; marking a refund on the order page alone does not transfer money.

Contact: contact@gryphonedm.com