Terms
Version 5. Effective 2026-10-06
Each quantity is one unrooted cutting at least 12 inches long unless a listing explicitly states otherwise. Cuttings ship bare, without soil or growing medium. Photos show the cultivar in the collection; your cutting may vary in appearance. Read the listing description and disclosed condition before ordering.
Checkout shows the item price, applicable tax, free eligible-destination shipping and total before you agree to the order. Pay only the exact amount and recipient shown on your private order page. For a Venmo personal profile, identify the payment as a purchase when that option is available; if it is unavailable, contact us before paying. Do not send a friends-and-family payment for an order.
We confirm payment by checking the actual provider transaction. Opening a payment app or reporting that you paid does not verify funds. Keep your private order link: it provides order details, status, tracking and print/download options without a login. Do not share it publicly. Contact us if you lose access; an order number alone cannot unlock personal information.
Contact us to request cancellation. Do not send payment after cancellation or after the payment deadline without checking with us first. We reconcile received and pending payments before releasing held stock. The returns policy explains damage claims and refunds. No substitute cultivar is sent without your agreement.
Delivery
Shipping is free ($0) for supported addresses in the contiguous United States. Alaska, Hawaii, territories, overseas military/diplomatic addresses and international destinations are excluded. Not every contiguous-U.S. address is automatically eligible: checkout accepts only destinations supported for the item and tax calculation. Plant restrictions and carrier requirements still apply.
Plants are cut fresh to order and need time to callous before shipping. Callousing depends on local weather and season and can take a few days to a couple of weeks. During April–September it usually takes about one week. Our dispatch deadline is within 14 calendar days after payment confirmation. Carrier transit time is additional.
If we cannot meet the shipment deadline, we will contact you before it passes with the reason, a revised estimate and the choice to agree to the delay or cancel for a prompt refund of the unshipped items. Updates also appear on your private order page. We will not treat an unread website update as agreement to a delay. Tracking is added when available; creating a label does not mean the package has been handed to the carrier.
Contact: contact@gryphonedm.com